Although we at Lumen FX know you love the lighting business as much as we do, we also know there is a part of it that you hate. Dealing with defective ballasts and miswired fixtures is always a challenge, but we have put together some rules of thumb to make it less painful, and less unprofitable for your company.
The first rule is: Never perform any work without prior authorization and approval of labor charges. Virtually every manufacturer in the lighting business has terms that strictly state that no claims will be honored unless prior authority is granted by the manufacturer to perform the work. This makes sense from many different standpoints. It protects you against a disagreement over the time spent to perform a repair. It also makes sense from the standpoint of the factory, because depending on the nature and scope of the problem, it is sometimes in their best interest to completely replace equipment rather than field repair. In other cases, rather than tying up your people with unprofitable repair work, factories may opt to bring out their own people to make repairs. Every manufacturer can tell stories about the legitimate $60 claim to fix a $30 fixture.
HID BALLASTS:
Contact the agent.
COMPACT FLUORESCENT:
Contact the agent.
LINEAR FLUORESCENT:
As much as we would like to assist in the process, lighting manufacturers cannot handle defective replacements on linear ballasts. This is a policy that is set forth by the ballast manufacturers, not the fixture manufacturers. If you purchase a single fixture and the ballast fails, feel free to contact your local distributor for a swap. If, however, a ballast fails on a project, we strongly recommend following the below procedure.
Instructions:

1. Get the date code off of the ballast(s).

2. Contractor call (preferably from jobsite) appropriate ballast manufacturer.

3. Ask for warranty service department.

4. Write down the name of person you are given.

5. Advise them of the part number and quantity of defective ballasts and date code.

6. Tell them you will need labor re-imbursement. (Usually $20.00 ea)

7. Advise them of the job name. Ask that they log the job name.

8. Ask that they send replacement ballasts ASAP (to jobsite) to replace the defectives. Ask them to enclose the following in the package with the ballasts: The check for labor. RGA for the defective ballasts.

9. Repeat process for any subsequent failures. Speak to the same person every time. Review the previous failure history with that person. Ask that they log job name again. This will establish a history, and put you in a much better position to demand higher labor compensation for every return trip.
REMEMBER TO ADVISE IN ADVANCE THAT LABOR WILL BE NEEDED FOR REPLACEMENT OF DEFECTIVE BALLAST
Advance (Phillips)
800-372-3331
www.advancetransformer.com
American Ballast
888-313-8188
www.americanballast.com
Bodine
888-263-4638
www.bodine.com
General Electric (GE)
800-327-0097
www.sylvania.com
Lutron
800-523-9466
www.lutron.com
Oram (Sylvania)
See Sylvania
www.sylvania.com
Robertson
800-323-5633
www.robertsonww.com
Sylvania (Includes RT5 Lamps)
888-674-4001
www.sylvania.com
Click Here for RT5 Registration

Click Here for all Ballast Warranty Claims
Universal
800-225-5278
www.universalballast.com