- Although we at Lumen
FX know you love the lighting business as much as we do, we also know
there is a part of it that you hate. Dealing with defective ballasts and
miswired fixtures is always a challenge, but we have put together some
rules of thumb to make it less painful, and less unprofitable for your
- The first rule is:
Never perform any
work without prior authorization and approval of labor
every manufacturer in the lighting business has terms that strictly
state that no claims will be honored unless prior authority is granted
by the manufacturer to perform the work. This makes sense from many
different standpoints. It protects you against a disagreement over the
time spent to perform a repair. It also makes sense from the standpoint
of the factory, because depending on the nature and scope of the
problem, it is sometimes in their best interest to completely replace
equipment rather than field repair. In other cases, rather than tying up
your people with unprofitable repair work, factories may opt to bring
out their own people to make repairs. Every manufacturer can tell
stories about the legitimate $60 claim to fix a $30 fixture.
Contact the agent.
Contact the agent.
much as we would like to assist in the process, lighting manufacturers
cannot handle defective replacements on linear ballasts. This is a
policy that is set forth by the ballast manufacturers, not the fixture
manufacturers. If you purchase a single fixture and the ballast fails,
feel free to contact your local distributor for a swap. If, however, a
ballast fails on a project, we strongly recommend following the below
1. Get the date
code off of the ballast(s).
2. Contractor call
(preferably from jobsite) appropriate ballast manufacturer.
3. Ask for
warranty service department.
4. Write down the
name of person you are given.
5. Advise them of
the part number and quantity of defective ballasts and date
6. Tell them you
will need labor re-imbursement. (Usually $20.00 ea)
7. Advise them of
the job name. Ask that they log the job name.
8. Ask that they
send replacement ballasts ASAP (to jobsite) to replace the defectives.
Ask them to enclose the following in the package with the ballasts: The
check for labor. RGA for the defective ballasts.
9. Repeat process
for any subsequent failures. Speak to the same person every time. Review
the previous failure history with that person. Ask that they log job
name again. This will establish a history, and put you in a much better
position to demand higher labor compensation for every return
- REMEMBER TO ADVISE
IN ADVANCE THAT LABOR WILL BE NEEDED FOR REPLACEMENT OF DEFECTIVE